FAQ's

A bit about our products:
Our products are handmade in Portland, Oregon. That means that there might be tiny imperfections in your mixing glass, or what we like to call marks of character! We inspect every single item before we box it up for shipping. We assure you that each item we ship out, we would use behind our bars with confidence.

If you have any questions about your mixing glass, please contact us here with photos attached. We’re happy to look it over and talk to you.

What makes your mixing glass special? 
We worked hand in hand with our glass artists to design and build a beautiful and durable mixing vessel. It is made from soda-lime glass and has been put through the ringer behind our bars—and our friends’ bars—here in Portland. We inspect every single glass that leaves our production facility to ensure the best quality. 

Is your mixing glass dishwasher safe?
Why, yes, it is, but we do recommend hand-washing it.

Who makes your BIC mixing glass?
We are proud to work with Elements Glass in Portland, Oregon.

Who makes your BIC Lewis bags and ice mallets?
Our bags are made by Workshop Vintage (also home to brick and mortar shop!) in Portland, Oregon. Our mallets are made by the talented wood workers at NamJam. 

What are your care instructions for your BIC Mallet and Lewis Bags?
Treat your BIC ice mallet like you would a nice cutting board—oil it after use every now and then. You should be able to tell when it needs to be treated, but here are some helpful tips from the Kitchn. The BIC Lewis Bag is made with untreated American canvas, so it can be machine washed on a gentle cycle in cold water. We suggest hang drying it. 

Who are you guys?
We are Lucas Plant, Daniel Osborne and Katie Burnett! Drop us a line, we’d love to chat. You can reach Luke here, Daniel here, and Katie here.

What if a product is out of stock?
Because all our items are handmade, our products will be out of stock from time to time. We’ve been hard at work these past few months dialing in our production system, so "out of stock items" won’t be out of stock for long! The best way to know the moment something is available is to sign up for our email list. You can do that here.

If you would like to advance purchase something that is out of stock to make sure you’re next in line, please email us right here.

Where do you ship from? 
We ship from our HQ in Portland, Oregon. We use USPS for shipping. If you would prefer to use your UPS account, please email us here.

Right now, our e-commerce system only ships to the USA, but we can definitely send internationally! Just email us and we'll get you taken care of. 

Do you offer an industry rate? 
Yes, we do! We wouldn’t be here without all you amazing industry friends, so we offer a discounted rate on mixing glasses when outfitting your bar. Please email us to inquire and place an order. We’re excited to talk to you!

Do you do custom orders?
Yes, we do! Please contact Luke to discuss details and how we can work together.

Do you do product collaborations? 
Yes and we would LOVE to hear from you. Let's put our heads together and make it happen. Drop us a line right here.

Media Inquiries?
We love talking to the media and appreciate your support! If you have any questions or need high res photos, please contact Katie.